Shipping Policy

Thank you for shopping with Frozic. This Shipping Policy explains how we process and deliver orders placed through our store.

1. Order Processing Time

All orders are processed within:

Orders placed on weekends or holidays will be processed on the next business day.

If we experience a high volume of orders, processing times may be delayed by a few days.
You will always be notified of any significant delays.

Estimated delivery time:

Delivery times may vary based on:

We always work to ensure your order arrives as quickly as possible.

We aim to keep shipping simple and transparent.
If shipping fees apply, they will be calculated and displayed at checkout.

For special promotions, we may offer:

Once your order has shipped, you will receive a confirmation email with your tracking number.

You can also track your order anytime here:

Please ensure your shipping address is complete and accurate at checkout.
Frozic is not responsible for:

If an order is returned due to an incorrect address, we may contact you to arrange reshipment.

If your package does not arrive within the expected timeframe, please contact us.
We will work with the carrier to resolve the issue.

Delivery delays caused by the carrier, weather, or high traffic seasons are beyond our control.

If your order arrives damaged, please contact us within 48 hours with photos of the package and the item.

We will replace or refund the item at no extra cost.

At this time, Frozic ships only within the United States.
If this changes, we will update this page.

If you have any questions about shipping, please contact our support team:

Frozic
30 Franklin Rd SW
Roanoke, VA 24011, USA
Email: frozic.shop@gmail.com
Phone: +1 540 491 9736
Contact form: https://frozic.shop/contact-us/