At Frozic, we aim to provide accurate product availability information and maintain a reliable shopping experience for all customers. This Inventory Policy explains how we manage stock, backorders, product availability, and out-of-stock situations.

1. Product Availability

We strive to display the most accurate and up-to-date inventory information on our website.
Product availability is shown on each product page and may include:

  • In Stock
  • Low Stock
  • Out of Stock
  • Pre-Order or Backorder (if applicable)

Stock levels may change quickly due to high order volume.

2. Out-of-Stock Items

If an item is out of stock, it will be clearly indicated on the product page.

We may offer one of the following:

  • A notification option to be alerted when the item is restocked
  • A temporary unavailability until new stock arrives
  • Removal of the product page if discontinuing the item

Customers will not be able to purchase items that are completely unavailable.

3. Backorders (If Enabled)

If backorders are allowed on a product:

  • The product page will state that the item is available on backorder
  • Additional processing time may apply
  • Customers will be notified via email if backorder affects delivery times

If you would like, I can modify this section depending on whether your store allows or does not allow backorders.

4. Inventory Updates

Inventory is updated regularly to ensure accurate information on:

  • Available stock
  • Low-stock warnings
  • Products being restocked
  • Discontinued items

Occasionally, discrepancies may occur due to simultaneous purchases or system delays.

5. Order Cancellations Due to Inventory Issues

In rare cases, an order may need to be canceled if:

  • The item is found to be out of stock
  • Inventory information was inaccurate
  • A product has been discontinued

If this occurs:

  • You will be notified by email
  • You will receive a full refund
  • You may be offered an alternative item if available

6. Discontinued Products

If a product is discontinued:

  • It will be removed from the website, or
  • Its availability will be clearly marked as “Discontinued”

Discontinued items cannot be purchased.

7. Contact Us

If you have questions about product availability or stock status, please contact our support team:

Frozic
30 Franklin Rd SW
Roanoke, VA 24011, USA
Email: frozic.shop@gmail.com
Phone: +1 540 491 9736
Contact Form: https://frozic.shop/contact-us/