At Frozic, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect information to provide and improve our services. This includes:

a. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely by trusted third-party payment processors)

b. Automatically Collected Information

When you browse our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Cookies and tracking technologies

c. Order Information

Order numbers, products purchased, delivery preferences, and tracking details.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver orders
  • To improve our website and customer experience
  • To provide customer service and support
  • To send order confirmations and updates
  • To detect and prevent fraud
  • To comply with legal requirements
  • To personalize your shopping experience

We do not sell or rent your personal information.

3. Cookies and Tracking Technologies

Frozic uses cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze website traffic
  • Support targeted advertising (Google Ads, Meta Ads, etc.)

You can disable cookies in your browser settings, but some features may not work properly.

4. How We Protect Your Data

We use industry-standard security measures to protect your personal information, including:

  • SSL encryption
  • Secure payment gateways
  • Restricted access to customer data

However, no method of transmission over the internet is 100% secure.

5. Sharing of Information

We may share your information with trusted third-party partners:

  • Payment processors (Stripe, PayPal, etc.)
  • Shipping carriers
  • Marketing and analytics tools (Google Analytics, Meta Pixel)
  • Fraud prevention services
  • Customer support services

These partners only access your information as needed to perform their services.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to your information
  • Request deletion of your data
  • Opt out of marketing emails
  • Request a copy of your data

To exercise any of these rights, contact us at frozic.shop@gmail.com.

7. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfill your order
  • Meet legal obligations
  • Resolve disputes
  • Improve services

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices.

9. Children’s Privacy

Frozic does not knowingly collect personal information from children under 13 years old.
If you believe a child has provided information, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Frozic
30 Franklin Rd SW
Roanoke, VA 24011, USA
Email: frozic.shop@gmail.com
Phone: +1 540 491 9736
Contact Page: https://frozic.shop/contact-us/