Welcome to Frozic. By accessing or using our website (https://frozic.shop/) and purchasing products from us, you agree to the following General Terms and Conditions. Please read them carefully.

1. Introduction

These Terms and Conditions govern your use of the Frozic website and all purchases made through our store.
By visiting our site or purchasing from us, you agree to be bound by these Terms.

If you do not agree, please do not use our website.

2. Company Information

Frozic
30 Franklin Rd SW
Roanoke, VA 24011, USA
Email: frozic.shop@gmail.com
Phone: +1 540 491 9736

3. Eligibility

To use our website or purchase products, you must:

  • Be at least 18 years old, or
  • Use the site under the supervision of a parent or legal guardian.

4. Products & Availability

We strive to display accurate product descriptions, images, and pricing.
However, we do not guarantee that:

  • Product descriptions are free from errors
  • Colors are displayed perfectly on your screen
  • All items will be in stock at all times

We reserve the right to limit quantities or discontinue any product at any time.

5. Prices & Payment

All prices are listed in USD unless otherwise specified.
We reserve the right to change prices at any time without notice.

Accepted payment methods include:

  • Credit/debit cards
  • PayPal
  • Other methods shown at checkout

Your payment information is processed securely by trusted third-party providers.

6. Order Processing & Shipping

Handling time: 1–3 business days

Delivery time: 3–5 business days (estimated)

Shipping times may vary due to:

  • Carrier delays
  • Weather events
  • High order volume

Full shipping details: (You may link your shipping page later if needed.)

7. Returns & Refunds

We offer a 30-day return window with:

  • Free return shipping
  • No restocking fees
  • All items eligible unless noted otherwise

To start a return, contact us at: frozic.shop@gmail.com

Full policy is available on our Return & Refund Policy page.

8. Cancellation Policy

Orders can be cancelled before they are processed or shipped.
Once shipped, the order cannot be cancelled and must be returned using our standard return process.

9. User Accounts

When creating an account on our website, you agree to:

  • Provide accurate and current information
  • Keep your password confidential
  • Notify us of any unauthorized access

We may suspend or terminate accounts at our discretion.

10. Intellectual Property

All content on the Frozic website — including images, logos, product descriptions, text, and design — is the property of Frozic and is protected by copyright laws.

You may not reproduce, modify, distribute, or use any content without permission.

11. Third-Party Services

We may use third-party providers for:

  • Payments
  • Shipping
  • Analytics
  • Marketing

These partners operate under their own terms and privacy policies.

12. Limitation of Liability

Frozic is not liable for:

  • Any indirect or consequential damages
  • Losses caused by shipping delays
  • Incorrect use of products
  • Technical issues beyond our control

Our liability is limited to the amount you paid for your order.

13. Prohibited Activities

You agree not to:

  • Use the website for illegal purposes
  • Attempt to hack, disable, or interfere with the site
  • Resell products purchased from Frozic
  • Post false information or reviews

Violations may result in restricted access or legal action.

14. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which can be found on our Privacy Policy page.

15. Governing Law

These Terms & Conditions are governed by the laws of:

The Commonwealth of Virginia, USA

Any disputes will be handled in a competent court located in Virginia.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Changes will be posted on this page with an updated revision date.

Your continued use of the site means you accept the updated Terms.

17. Contact Us

If you have questions about these Terms & Conditions, contact us:

Frozic
30 Franklin Rd SW
Roanoke, VA 24011, USA
Email: frozic.shop@gmail.com
Phone: +1 540 491 9736
Contact Form: https://frozic.shop/contact-us/