At Frozic, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must be in its original condition, unused, and in its original packaging.
Free Return Shipping
We offer free return shipping for all eligible return requests.
Once your return is approved, we will provide a prepaid return label.
No Restocking Fees
We do not charge any restocking fees.
You will receive a full refund for the returned item(s).
Items Eligible for Return
✔ Returns accepted for 30 days
✔ Free return shipping
✔ No restocking fee
✔ No “final sale” items — all products are eligible unless otherwise stated at purchase
How to Request a Return
To begin a return, please contact us:
Email: frozic.shop@gmail.com
Phone: +1 540 491 9736
Contact Form: https://frozic.shop/contact-us/
Please include your order number, item(s) you wish to return, and the reason for the return.
We will respond within 24–48 hours.
Refund Process
Once your return is received and inspected, we will email you to confirm approval.
Approved refunds are processed within 3–7 business days and will be issued to your original payment method.
Late or Missing Refunds
If you haven’t received your refund after 7 business days:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still need help, reach out to us at frozic.shop@gmail.com.
Exchanges
If you would like to exchange an item (wrong size, wrong color, defective, etc.), please contact us.
We will process the exchange at no additional cost.
Order Tracking
You can check the status of your order anytime at:
👉 https://frozic.shop/track-order/
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Frozic
30 Franklin Rd SW
Roanoke, VA 24011, USA
Email: frozic.shop@gmail.com
Phone: +1 540 491 9736